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Our support team is dedicated to helping you get the most out of your Skillsat products and services. Choose the support option that works best for you.

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Frequently Asked Questions

Find answers to common questions about our products, services, billing, and more.

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Frequently Asked Questions

Find answers to the most common questions about our products and services

How do I reset my password?

To reset your password, click on the "Forgot Password" link on the login page. You will receive an email with a link to reset your password. If you don't receive the email within a few minutes, please check your spam folder.

How do I upgrade my subscription?

You can upgrade your subscription by logging into your account and navigating to the "Subscription" section. From there, click on "Upgrade Plan" and follow the instructions. If you need assistance, please contact our customer support team.

Can I cancel my subscription at any time?

Yes, you can cancel your subscription at any time. To cancel, log into your account, go to the "Subscription" section, and click on "Cancel Subscription." Your subscription will remain active until the end of your current billing period, after which it will not renew.

How do I integrate Skill Satellite with my existing HR system?

Skill Satellite can integrate with most popular HR systems through our API or using pre-built connectors. We recommend scheduling a call with our integration team who can guide you through the process and provide the necessary documentation. Please contact support to arrange this call.

What kind of support do you offer?

We offer multiple levels of support:

  • Standard Support: Email support with 48-hour response time, Monday through Friday
  • Premium Support: Email and phone support with 24-hour response time, Monday through Friday
  • Enterprise Support: 24/7 email and phone support with a dedicated account manager

Your support level depends on your subscription plan. You can upgrade your support level by contacting our sales team.

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Need help with something not covered in our FAQs? Submit a support ticket and we'll get back to you as soon as possible.

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Need urgent assistance?

Contact our support team directly for immediate help with critical issues.

+44 (0) 123 456 7890

support@skillsat.com